I receive an error when I try to refill my account

Check for possible solutions below if you receive an error message when trying to purchase your account. Contact support if none of these options work.

Insufficient funds on the credit card

Make sure that your card has enough funds to purchase credits.

Credit Card

Ensure data entered is correct.
Check the expiration date to make sure credit card is valid.

Billing system unreachable

When the billing system goes down, we try to fix it as soon as possible. Wait several minutes and try again.

📘

Does this answer your question? If not, contact us using one of these methods:

• Using online chat on SIXA or MyCloud.
• Write your question in an e-mail to [email protected].