My Cloud PC stopped working after it was started or created

If your Cloud PC stopped just after start or creation, please check the information below:

Insufficient credits

Check the status of the credits on your account:

• Open "Sixa Billing" or "My Computers" page;
• Check the "Credits" field to ensure you have enough credits.

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Does this answer your question? If not, contact us using one of these methods:

• Using online chat on SIXA or MyCloud.
• Write your question in an e-mail to [email protected].