Cloud PC works, but when I connect to it, I see only a black screen

Unfortunately, the Windows OS sometimes freezes. When these situations occur, please follow the actions below to rectify the problem:

Reboot your Cloud PC

You can reboot your Cloud PC using appropriate button in your personal account:

Turn OFF and Turn ON your Cloud PC

• Close your Client window;
• Turn off Cloud PC from the existing web page;
• Turn on Cloud PC again in the web page;
• Try to connect one more time.

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Does this answer your question? If not, contact us using one of these methods:

• Using online chat on SIXA or MyCloud.
• Write your question in an e-mail to [email protected].